This is How To Contact Third Party Seller On Walmart!
Navigating through Walmart’s e-commerce platform might confuse someone new to the space.
The platform hosts a variety of products housed under separate categories containing products listed and sold by third-party sellers.
Identifying these products and reaching out to the third-party seller is quite a hassle if you are unfamiliar with the site.
Therefore, it won’t be surprising if you wonder how to contact third-party sellers on Walmart.
The names of Walmart marketplace sellers are next to the “Sold & Shipped by” column. To communicate with the third seller, move over to your account, and select the order with the item you wish to purchase from them. Then, click on “see details” (next to the date and order number), and select “Contact Seller.”
How Do You Contact a Third-party Seller on Walmart?
Follow these steps to contact a third-party seller on Walmart:
- Log onto Walmart’s website.
- Go to your account.
- Search out the order and the item you wish to purchase from the third-party seller.
- Click on “See details.”
- Select “Contact Seller.”
Before purchasing items from a third-party Walmart seller, you should know a few tips. They include:
#1. Choose Sellers With Pro Badges
Third-party sellers with pro badges have a high level of performance and service. They have a fast, reliable, and on-time delivery reputation.
Walmart regularly reviews the performances of these third-party sellers and keeps track of their service and performance levels.
They are also listed in Walmart’s free online mail-back returns program.
You will likely be satisfied with both the item and the service rendered to you by sellers with pro-seller statuses.
It will subsequently make reaching out to them easier and generally worth it in the long run.
#2. Do Thorough Research Before Purchasing Items
This precaution especially refers to discontinued items. If you find out an item is discontinued, verify if the item is not just being marketed in a different name by the company to avoid spending huge sums on an old model.
Third-party sellers are fond of taking advantage of this innocent mistake from buyers.
#3. Watch out for fakes
Walmart does its best to ensure its site is free from counterfeit items and knockoffs.
However, a few bad eggs penetrate the system and sell fakes for the price of the real thing. Walmart is working on stopping this.
However, you can take a few measures to avoid it yourself. They include:
- Always buy high-end luxury items directly from the manufacturer to avoid buying fake ones.
- Inspect the logos and product description for any typographical errors.
- Be conscious of the price differences. Knockoffs sell way cheaper than they ought to sell.
A few pros and cons come with purchasing goods from a third-party seller. You must be aware of them.
| Pros | Cons |
|---|---|
| Ease of availability of items. | Quality issues. |
| Faster delivery time. | Poor customer care service and support |
| A chance to interact directly with the seller. | Problems with refunds. |
How Do You Filter Out a Third-party Seller on Walmart?
There are a lot of risks involved in patronizing third-party sellers. To do this, after searching for the item you wish to purchase, scroll down to the “Sold and Shipped by” column and select “Walmart”.
It will effectively filter out third-party sellers from your display. There are complaints of third-party sellers delaying and sometimes outright denying customers refunds.
Communication with some third-party sellers is also an issue. Most of them do not reply to customer emails on time or don’t reply at all.
Setting your computer to only display items sold by Walmart can eliminate or reduce these problems.
Filtering third-party sellers entirely from your display and shopping only items sold by Walmart will guarantee standard-quality purchases.
It also assures you of an immediate and complete refund from Walmart if there are complaints concerning the product.
Can I Return a Walmart Product Bought from a Third-party Seller?
Yes, you can. Generally, consumers have about 30 days after receiving an item to return it to the third-party seller.
This time duration varies for certain items. Some items have shorter or longer time durations or more stringent return policies.
You can study Walmart’s marketplace return policy here to gain better insight.
The marketplace return policy points out the areas where return policies for third-party sellers may differ from Walmart’s general return policy.
Luxury items and electronics have a minimum of 14 days return policy, while other items peg at 30 days.
A few of the luxury items and electronics that belong to the 14-day minimum time frame include:
| Electronics | Luxury Items |
|---|---|
| Camcorders | Jewelry above 300 US Dollars. |
| Drones | Precious Metals |
| Portable Video Players | Gemstones |
| Tablets | Fine Art |
| Digital Cameras | Collectibles (e.g., coins, stamps) |
It is important to note that the minimum time duration differs between certain precious metals.
To have a clearer and more detailed understanding, you should review Walmart’s seller’s specific policy for Precious metals.
What Can I Do When Walmart Third-party Sellers Are Not Responding?
You can reach out and report this issue to Walmart via this number: 1-800-925-6278 (1-800-WALMART).
Normally, third-party sellers must respond to customers within 48 hours after a mail is delivered. Unfortunately, many third-party sellers do not stick to this policy.
The result is that complaints or questions are left unattended, and customers express this by writing negative reviews about the website.
Walmart has put in place certain measures to tackle this issue once it is brought to their notice, so far as you meet the following criteria:
- The time duration of the return policy has not elapsed.
- Item’s tracking history shows the product got to you and was subsequently returned.
- Monetary deductions were taken from you as a cost for return shipping fees, while the reason for the return is the seller’s fault.
- You are yet to receive a refund, but you have returned your item.
Conclusion
To contact third-party sellers on Walmart’s website, after selecting an item you wish to purchase, go to your account, locate the “see details” column and select “contact seller”.
Your first choice of option should be sellers with Pro status labels. Reach out to Walmart’s customer support if you do not receive a response from your third-party seller after 48 hours.
